If you've been stayin in Singapore long enough, the word "complain" won't be a stranger to you. Why? Simply bcos people here looveee to complain.
Hot weather, complain.
Heavy rain, complain.
Public Transport Fees increase, complain.
Flood, complain.
Expensive medical fees, complain.
Bad service, complain.
Well... I'm not against it. Having a feedback is good. Be it good or bad feedback, it gave the person a certain "push" to be better.
I've been listening to Class 95FM recently. And they have this session called "thumbs up" which they'll give a "thumbs up" for a person who gave a great service or even make the DJ feel good.
I personally think that this is a great exercise. If by our simple act or reaction we'll be able to make another person happy or feel good, why not?
Few days ago, I make a call to DHL Service Hotline inquiring about my undelivered package. Well... accroding to my previous experience, when you make a call to a Service Hotline, let's expect to wait at least 5 mins or worse 30 mins before someone attend to you.
So I press the number for DHL Service Hotline and took a sip of my water. I almost choked when my call was answered before the caller ringtone rang for the second time. And a super nice and kind gentlemen attended to me (he even asked me "how do you do?"! Well, I dont know about you, but I've never come across a Service Hotline Personnel asked me how am I doing while they were checking their records!). And all I could say is the Service Hotline Personnel have one of a hell great service attitude! When I put down my phone, I'm just simply amazed by his service attitude.
I read in a book before that you can boost someone confidence or make them feel good by providing a simple compliment to them! So I decided to take 5 mins of my time, go to DHL website and write a compliment about this gentlemen. Here's what I write:
And to my surprise, I received a reply in less than 1 hr from their Customer Care Executive:
And in another 1 hr, I received a call from one of their Customer Care Manager inquiring about which number did I call from as they need to pull out the records and track down the Personnel who attended to me. And in the end of his call, he ensure me that they will make sure that the Personnel will receive the compliment.
I don't know about you but I feel great after I put down my phone cos I know that just by spending 5 mins of my time and write in a compliment and not a complain, I've given a boost or confidence to that gentlemen. And most of all, I myself was feeling really great for the whole day!
Sometime when we receive a good service, we will take it for granted. "It's their line of job what... It's their job to give a good service to us!" you might say. But well, let's learn to be appreciative towards anyone who gives us a good service. Learn to smile to the person who attend to you. Be it a sale person or even the McDonald auntie you come across. You don't know that your simple smile can just make their day and make their job easier and enjoyable! And believe me, you'll feel great yourself too! :)
